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Effective Date: 12/June/2025
At FableQix, we want you to love what you buy. If something isn’t right, we’re here to make it right.
Returns
We accept returns within [14/30] days of the delivery date.
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging
- You must provide proof of purchase (e.g., order confirmation or receipt)
Non-returnable items include:
- Digital products or downloads
- Gift cards
- Clearance or final sale items (if marked)
Refunds
Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
- Shipping costs are non-refundable (unless the return is due to our error)
- If the product is returned damaged or incomplete, a partial refund may apply
Exchanges
Need to swap for a different size, color, or version?
Contact us at [email protected], and we’ll help process an exchange if eligible.
Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or incorrect
- We recommend using a trackable shipping service
Issues or Damaged Items
Received a defective, damaged, or incorrect item?
We’re sorry! Please contact us at [email protected] within 7 days of delivery with a photo and your order number. We’ll resolve the issue quickly.
Contact Us
If you have any questions about returns or refunds, contact our support team:
Email: [email protected]
Phone: +1 (123) 456-7890
Hours: Monday–Friday, 9 AM – 6 PM (EST)